In this CNN/Oprah article, it talks about how 80% of Americans think that rudeness is a serious national problem, but 99% think that they themselves are not rude.
Hmmmm.... there's a bit of a disconnect there.
Anyway, it's an interesting article, with a few good tips (and some appalling anecdotes about awful behavior. I was especially shocked by the gynecologist who talked on his cell phone for 10 minutes while his patient was in the stirrups. She never went back, unsurprisingly.) Give it a read:
http://www.cnn.com/2008/LIVING/personal/11/11/o.are.you.rude.test/index.html
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